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Courses:

(Please note that listed course prices do not include VAT.)


Anti-Bribery and Corruption

This course examines bribery and the legislation, measures and procedures that can uncover, control and reduce the impact of this criminal activity. This information is broken down into the following sections; Why corruption and bribery occur, The UK Bribery Act, Anti-Bribery Policies, Anti-Bribery Management Systems and how to deal with bribery in the workplace.

Approved by CPD – Duration 50 mins* – £35.00

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Anti-Money Laundering

This course covers the essential facts about money laundering, along with the relevant legal aspects and how companies can set up systems and policies to detect and deal with what is a major criminal problem, worldwide.

Approved by CPD – Duration 50 mins* – £35.00

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Assessing Display Screen Equipment

This course is aimed at companies who employ users of display screen equipment, or DSE as it’s often called and is intended to be completed by those who will be assessing the DSE set ups of employees. DSE is a term that covers a wide range of equipment. If equipment like this is not set up correctly, users are at increased risk from certain disorders.

Approved by IIRSM – Duration 110 mins* – £35.00

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Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Approved by CPD – Duration 75 mins* – £35.00

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Developing Teamwork

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It concludes by exploring some of the different styles of management behaviour and how to develop a resilient team.

Approved by CPD & ILM – Duration 30 mins* – £35.00

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Equality, Diversity and Discrimination

In this course we’re going to be discussing two topics, ‘equality’ and ‘diversity’ and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

Approved by CPD – Duration 70 mins* – £35.00

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Mental Health Awareness

This course explains the difference between mental health and mental illness. It covers the symptoms of a number of the most common mental illnesses so you will know what to look out for or what to expect if you are working with someone with one of these conditions. Practical advice on how you can work effectively with those affected by these conditions is also covered in this course.

Approved by CPD – Duration 25 mins* – £25.00

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Negotiation

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Approved by CPD – Duration 46 mins* – £35.00

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Objective Setting

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

Approved by CPD – Duration 30 mins* – £35.00

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Presentation Skills

Giving a successful presentation can be one of the most challenging parts of many people’s jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to deliver.

Approved by CPD – Duration 55 mins* – £35.00

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Sales Skills

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then concludes by covering negotiations and how to avoid them and includes some methods for closing a sale.

Approved by CPD – Duration 120 mins* – £35.00

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Time Management

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your ordinary day or when deadlines loom and the pressure is building.

Approved by CPD – Duration 105 mins* – £35.00

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Working Within the Private Security Industry

This course is an introduction to the private security industry, and the main services it covers. It discusses the body which regulates the industry, highlights the standards of behaviour expected from security operatives, and the law as it relates to the industry. It includes an in-depth look at health and safety issues, the concept of duty of care and examines a range of emergency situations which security operatives might be involved with. The course also covers communication skills, including tips for effective radio communication and instructions on how to use the phonetic alphabet.

Approved by CPD – Duration 90 mins* – £35.00

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Interested in more than one course title? We offer flexible course bundles along with monthly subscriptions. Please get in touch for more information about these options and we will work with you to find the best solution to your training needs.

For course support or more information on our E-Learning courses, please email elearning@tltraining.co.uk



Business Skills Suite Course Catalogue


Our E-Learning Accreditations:

If you have any questions about a specific course then please get in touch.
We’ll be happy to discuss your training requirements.

Tel: 0151 343 0588
Email: sales@tltraining.co.uk
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